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JeepHut Service Writer Employment

Service Writer Job Description

JeepHut service writers acts as a liaison between a build or repair customer and technicians. He or she is usually the first person that a customer interacts with in the shop, and is responsible for making up a work order, estimating charges, sales quotes and confirming the fidelity of any repairs or builds being performed. Customers rarely get to interact with repair technicians directly. In most cases, they must rely on the service writer’s statements and estimates, and must relay questions through that person..

Service Writer Job Duties

Customer Service is the primary part of any JeepHut service writer job. The service writer is usually the person that a customer speaks to on the phone when service is first scheduled, and is also the person who greets the customer in the shop. Good communication skills are essential. Customers who have trouble scheduling an appointment or who feel overlooked in the shop are likely to take their business elsewhere in the future, no matter how good the repairs are.

Recording all services that need to be performed is also part of the service writer job description. Skilled service writers may also recommend services based on the car’s repair history, age, or mileage.

The service writer is also responsible for giving the customer an accurate estimate of how much the build or repair is likely to cost, and must make an estimate of how long the repairs will take to complete. It is usually up to the writer to explain all procedures and answer any questions that may arise..

Checking on repairs as they progress is a part of all service writer jobs, as well. If a repair is taking longer than expected, or looks as though it will cost more than originally estimated, it is the writer's responsibility to pass this information on to the customer. Service writers often spend a lot of time shuffling between the front desk and the shop. The more clients a service writer juggles at once, the more complex the job becomes.

 The service writer is also the one responsible for collecting payment. The job does not usually end once the customer leaves, however. Relationship building and follow-up are both important automotive service writer requirements, at least where job success is concerned. Forging lasting relationships between customers is one of the primary ways that service writers keep their business bubbling.

Service Writer Job Requirements

Product knowledge, and experience is required. As there are portions of the customer profile that need to be entered into a computer system, knowledge of office computer programs, such as Microsoft Office, QuickBooks, and email is a requirement or candidate must be able to learn in a timely manner. 

Other skills required:

• Troubleshooting – Determining causes of operating errors and deciding what to do about it.

• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.

• Writing – Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking – Talking to others to convey information effectively.

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Organized record keeping

 

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